Frequently Asked Questions

Here are some of the most common questions our customers ask.

General Questions

1. Do you sell original products?

Yes! All our products are 100% authentic and sourced from verified suppliers.

2. How long does delivery take?

Inside Dhaka: 1–3 days. Outside Dhaka: 2–5 days. Delivery time may vary slightly during peak seasons.

3. Can I return a product?

Yes! You can request a return within 3 days if the product is unused and sealed.

4. What should I do if I receive a damaged product?

Please contact us immediately with photos, and we will replace it or offer a solution.

5. Do you offer cash on delivery?

Yes! Cash-on-Delivery (COD) is available nationwide.

6. How can I contact customer support?

You can email us at support@primeshopee.com anytime.